| Javisa
Travel Privacy Policy |
| Just as our staff
regard their privacy as paramount, your privacy is very important to us at Javisa Travel.
With that in mind, we have established information handling practices for
www.javisatravel.ca that we believe are consistent with the highest standards
and best practices of organisations doing business on the InterNet, as well as complying with new Canadian legislation. |
| This privacy policy
('Policy') describes the practices that apply to our site, including,
specifically, the information we collect about you, when and how we collect that
information and what may happen to that information. |
| Javisa Travel has
prepared a detailed privacy policy because we believe you should know as much as
possible about our practices so that you can make an informed decision about the
extent of your use of our facilities. |
| Simply stated:
|
●
|
Javisa
Travel will not collect personally identifiable information like your name,
e-mail and mailing address and telephone number ('Personal Information') without
your knowledge and permission; |
|
● |
Javisa
Travel will not disclose your Personal Information to third parties unless you
have authorised us to do so, or required to do so by law; |
|
● |
Javisa
Travel will allow you to view, correct or remove your Personal Information and
other information associated with your registration as a user of our site; and
|
|
● |
Javisa
Travel will take reasonable steps to protect the security of the Personal
Information we collect from you. |
| The remainder
of this policy describes our information handling practices in detail and is
broken down into 3 sections: |
●
Perusing our web site content;
●
Registering with Javisa Travel;
●
Making reservations or purchases; |
Perusing our web
site content
You can visit our site without revealing who you are or providing any Personal
Information. |
| When you visit our
site we do collect usage information, but it is anonymous and is not linked to
you as an individual. We use this data to better understand things like how our
site is navigated, how many visitors arrive at specific pages, the length and
frequency of stays at our site, the variety of searches of our site's database,
the types of browsers and computer operating systems used by our visitors and
the Internet Protocol addresses from which our visitors connect to our site.
|
| This information is
regularly collected by InterNet server software on most sites. |
| Javisa Travel uses
this information to improve our site content and ease of use, for instance,
providing easier access to popular web pages. |
Cookies and Pixel
Tagging
Javisa Travel, or a third-party advertiser we link to, may place a 'cookie' or
'pixel tag' on your personal computer when you the site or visit a site on which
we advertise. |
| These devices are
small computer files that our computer sends to your computer and that your
computer sends back to us each time you make a request from our site. |
| These devices are
used to collect data to help us personalise and improve your
experiences on web sites. The data on your use of a web site may be linked to
the Personal Information you have chosen to share with us when you register. |
| Most
InterNet browsers automatically accept cookies. |
| However, you can
instruct your browser, by editing its options, to stop accepting cookies or
prompt you before accepting a cookie from the sites you visit. |
| If you decide not to accept our
cookies, your ability to use some features on some web site may be impaired.
|
| Third-party
Advertisers |
| InterNet marketing companies advertise on the InterNet, and
Javisa Travel, may at some future date, have third-party
advertisers on this site. Third-party advertisers may use cookies and pixel tags
to gather information about the ads you have seen and the types of things that
you appear interested in. |
| Javisa Travel does
not share any Personal Information about you with these advertisers unless you
give us specific permission to do so, separate from any permission you provide
during a registration process. |
| These advertisers
may use combined information about your visits to our site and other sites in
order to provide advertisements about related goods and services that you may be
interested in. This privacy policy does not cover the policies or practices of
these third-party advertisers. |
| You can learn more about the use of cookies, pixel tags and other devices, the information gathering
practices of our network advertising partners, and about opting out, by visiting
http://networkadvertising.org.
|
| When You Decide
To Register With Us |
| ●
Personal Information |
| If you decide to
register with us, we will collect Personal Information about you that you
voluntarily share with us. We collect Personal Information that is necessary for
us to provide you with the services offered on our site. As mentioned, this
Personal Information includes things like your name, e-mail and mailing address
and telephone number. |
| You will provide an
e-mail address and select a password that will be required to gain access to
portions of our site. |
| ●
Traveller Profile. |
| Javisa Travel
combines your Personal Information and other information you voluntarily share
with us in what we call your 'Traveler Profile'. |
| We also add the data
about how you use our web site to your Traveler Profile. We may also collect
information about you from outside sources and add it to your Traveler Profile,
such as e-tickets or itineraries from airline companies. |
| We collect and use
all of the information in your Traveler Profile to improve the quality of our
service to you and your experience with us. |
| By way of example,
we may use the combination of information in your Traveler Profile to (a)
personalise the service we provide to you, (b) communicate with you about
changes to your travel plans, service updates and new features or outages on our
site, and (c) allocate the resources of our systems so that your experience with
our site is as efficient as possible. |
|
●
Opt-out
|
| As part of the
registration process, we give you two important choices ("opt-out") about
receiving advertisements, updates and promotions via e-mail. |
| We hope you will
find these items interesting and informative. In fact, we will use the
information you tell us about your travel preferences and experiences to share
customised advertisements, updates and promotions with you that include our
recommendations to you about travel specials. |
| You should let us
know if you do not want us to use your e-mail addresses to deliver to you: (1)
our weekly deals update highlighting flight specials, promotions, and other
travel opportunities available on our web site and/or sponsored by our travel
service providers and advertisers; and/or (2) our monthly newsletter
highlighting flight specials, promotions, contests, sweepstakes and other travel
opportunities available on our site and/or sponsored by our travel service
providers. |
| We use an email
delivery and marketing company to send the emails that you have agreed to
receive. |
| Pixel tags and
cookies may be used in those e-mail messages and at our website to help us
measure the effectiveness of our advertising and to study how visitors use our
site. For more information about the technology used to deliver our e-mails, or
how to set your browser to reject cookies, please click here. |
| To learn more about
the privacy policy of our third party advertiser and how to 'opt-out,' please
click here. You may change your messaging options at any time. |
| ●
On-line Surveys and Contests |
| We value your
comments and opinions. From time to time, we will invite you, as a registered
user of our site, to participate in online surveys, but the choice will be
yours. |
| Each time you
purchase, book or reserve travel services or accommodations through our site
your Travel Consultant will ask for your feedback on your experience. |
| Your participation
in these surveys is on an anonymous basis, unless we tell you up-front
otherwise. |
| We may offer you the
chance to win a variety of travel related prizes by sponsoring contests. You
choose to participate in these contests or not. If you choose to participate in
these contests, you will share certain of your Personal Information with us,
like your full name, e-mail address and mailing address. |
| Participation in
these contests may include participation in an on-line survey. We will only use
your Personal Information to notify you if you win a contest. |
| Purchasing,
Booking Or Reserving Travel Services or Accommodations |
| ●
Payment Information and Travel History |
| If you register with
us, you will be able to book, reserve or purchase travel services or
accommodations through our site. |
| To do so, you must
provide payment information to us - for example, your credit card specifics like
card number, expiration date, cardholder name and billing address. |
| We will add this
payment information to your Traveller Profile. |
| We will keep a
history of all your reservations, bookings and purchases of travel services and
accommodations through our site in your Traveller Profile, unless you choose to
edit your Traveller Profile as described below in this policy (Changing and
Removing Personal Information and Other Information). |
| ●
Javisa Travel Itinerary & Travel Alerts |
| If you book, reserve
or purchase travel services through our site, you will have the option to
receive and/or have others receive last minute updates about your travel
arrangements, such as changes in gate assignment or delays in departure or
arrival time. |
| 'These 'Travel
Itinerary & Travel Alerts' can be selected for one or all parts of your trip and
can be received by you and others of your choosing by telephone, cell phone,
e-mail, pager or other wireless device. |
| If you decide to
direct a Travel Itinerary & Travel Alert to someone other than yourself, we will
collect Personal Information about that other person that is necessary to send
the requested Travel Itinerary & Travel Alert (i.e., that person's name and
phone number or e-mail address). |
| You will need to
make sure that each of the other recipients of a Travel Itinerary & Travel Alert
agrees, in advance, that you can disclose their Personal Information to us for
this purpose. |
| ●
Sharing of Personal Information |
| Generally, we only
disclose your Personal Information to those travel providers that you decide to
make arrangements with through our site. |
| For example, when
you purchase an airline ticket or reserve a rental car or hotel room, we will
provide the airline, car rental agency or hotel, as the case may be, with the
Personal Information needed to process your transaction. |
| We use our
reasonable efforts to ensure that these travel providers will also protect your
Personal Information. |
| We contract with
other companies to perform various functions necessary to operate our business -
for example, to deliver tickets, ship items and process credit cards. We will
share with these other companies only that Personal Information they require to
fulfill your orders. These companies agree that they will not use or disclose
that Personal Information for any other purpose. |
| Other than as
explained in this policy, we will not disclose any Personal Information we
collect from you to others without your permission, except in certain limited
circumstances: (a) to protect the security of our site and our rights under our
Terms and Conditions of Use; (b) to protect ourselves against liability; (c) in
response to legal process, (d) if we believe in good faith that the law requires
it; or (e) in connection with a sale of our business or company; (f) as required
by governmental security regulations. |
| We shall always
advise you when such unusual disclosures are made. |
| It should be
remembered that should you choose to request certain services such as religious
or special diet meals certain religious or health information may be deduced by
the Travel Provider and your permission is automatically granted to forward such
information when you make such special requests. |
| ●
Corporate Travel |
| If you, or someone
acting on your behalf, purchase(s) travel services or accommodations through our
site and (a) you, or someone acting on your behalf, tell(s) us that your
purchase is for corporate travel purposes either by (i) indicating in the
booking path that the purchase is for corporate travel or (ii) indicating that
the credit card being used is a corporate credit card and (b) we have entered
into an agreement with your corporation to provide data on the purchase of
travel services or accommodations by the corporation's personnel, we will
provide your corporation with the Personal Information necessary for the
corporation to track your corporate travel purchased on our site. |
| ●
Other Travellers |
| If you decide to
book, reserve or purchase travel services or accommodations for other Travellers
using your Traveller Profile, we will collect certain Personal Information about
these other Travellers. |
| You will need to
make sure that each of these other travellers agrees, in advance, that you can
disclose their Personal Information to us. We will retain these other
travellers' Personal Information in your Traveller Profile. |
| ●
Links to Other Sites |
| Our site provides
links to other sites. When you click on one of these links, you are leaving our
site and entering another site that we do not control and for which we cannot be
responsible. |
| You should carefully
review the privacy statements or policies on any other site that you visit
because those privacy statements or policies will apply to your visit to that
site and may be very different from our policy. |
| In some cases, for
example the purchase of travel insurance, our site will link you directly to our
partner's site where you may be asked to provide Personal Information. This
privacy policy will not cover the use of your Personal Information by these
other companies. |
| We encourage you to
read each other company's privacy policy before signing up for any of its
products or services. |
| Other
information… |
| ●
Changing/Removing Personal Information or Other Information |
| We are committed to
giving you control over your Personal Information. You can change your password
and any of the Personal Information or Other Information in your Traveller
Profile, by contacting your Travel Consultant. |
| If at any time you
want to view the Personal Information or Other Information in your Traveller
Profile, your Personal Information changes, you want to change the preferences
associated with your account, or would like us to remove some or all of the
Personal Information or Other Information stored in your Traveller Profile, you
can correct, update, or remove the information and preferences you have shared
with us by contacting your Travel Consultant. |
| If you request that
we remove all of the Personal Information and Other Information stored in your
Traveler Profile, then we will promptly do so. |
| If we remove your
Personal Information you will not be able to use our services available unless
you re-register. |
| Similarly, we will
remove all of your travel records within ten (10) months after receiving a
request to do so. |
| This ten (10) month
period is necessary to ensure that travel arrangements made through our site are
properly accounted for as well as allowing for the redundancy of our CD-ROM data
back-up system. |
| We may not be able
to honor your request to remove your Personal Information or travel records if
we are legally obligated to retain that information or those records. You will
not have the ability to view, change or remove session data or information that
we have gathered from third parties from your Traveller Profile. |
| Some records, such
as taxation or other financial records have to be retained for up to 7 years,
and we are obliged by Canadian or Ontario law to comply. |
| ●
Notification of Changes |
| We may change this
Privacy Policy from time to time. If we decide to change this policy in a
material way (for example, a change regarding disclosure of Personal
Information), we will post notice of the change on our site or notify you via
e-mail at the address you have provided to us or pop-up screen at least thirty
(30) days before putting the change into effect. |
| If we decide to
change our policy in a less significant way, we will simply post notice of the
change on our site at least thirty (30) days before putting the change into
effect. |
| If any proposed
change is unacceptable to you, you may, as discussed in the section above
(Changing and Removing Personal and Other Information), request that we remove
your Personal Information from our records. |
| ●
Combined Non-Personal Information |
| We may also combine
anonymous information supplied by you and other users during registration on our
site with information about your use and others' use of our site. |
| We will use this
combined information to describe our user base, without reference to any
specific individual, to potential partners, investors and advertisers.
|
| We will not share
your Personal Information with any other users of our site, but we may use
information we collect about your travel preferences and experiences to make
recommendations to other users of our site. |
| By way of example,
if we know that you and other users of our site who have traveled to a
particular destination had positive experiences at a hotel in that destination,
we might recommend that hotel to others who will be traveling to that
destination. |
| We may also share
aggregated statistical information about users of our site and our service and
product offerings with others, including our vendors and partners. |
| We will not link
this statistical information to any Personal Information that can identify you
as an individual. |
| How We Protect
Your Information |
| We are committed to
safeguarding your information. For that reason we employ security technology
professionals and utilise a full range of the best security technology
available. |
| Specifically, your
information is secured from unauthorized access from the InterNet through market
leading firewall technology and plain old locks on filing cabinets. |
| We, or our
associates, also protect the connection between your computer and our server
from eavesdropping through industry-standard encryption technology known as
Secure Socket Layer (SSL). |
| Depending on your
browser, this SSL will have encryption keys of up to 128 bits. To ensure that we
fulfill our commitment to safeguard your information, we continually assess new
technology for protecting your information to make sure that our information
handling practices are in accordance with the highest industry standards and
best practices on the Internet at all times. |
| Contact Us |
| If you have any
questions or concerns about this policy or our information handling practices,
you may contact us at
james@javisatravel.ca.
We will attempt to respond to your questions or concerns within five (5)
business days after we receive them. We can also be reached by regular mail at: Javisa Travel, 425 University Avenue/603,
Toronto, Ontario, M5G 1T6, Canada. |
| Children and
Minors |
| Children and Minors
(individuals under 18 years of age) - are not eligible to register for or use
the services available on our site. |
| Javisa Travel staff
are parents and Javisa Travel believes that parents should play a central role
in their child's on-line activities and should monitor those activities to
ensure that sites visited by their child, or minor, are respecting their child's
privacy. |
